M's CV
Profile summary
Visitor Gallery and Welcome Host with 23 years of experience across 11 organizations. Adaptable professional transitioning from HR and administrative roles to visitor experience management. Skilled in stakeholder communication, event coordination, and regulatory compliance. Maintains a focus on operational standards and visitor engagement. Committed to providing professional service within public-facing environments.
Career highlights
Visitor Engagement: Facilitated visitor experiences at Zayed National Museum by providing information, guiding tours, and coordinating with security and operations teams to maintain facility safety standards.
Event Coordination: Managed logistics for institutional events including the tolerance forum at Sorbonne University and national school celebrations across 12 roles held since 2005.
Administrative Operations: Executed outreach campaigns and maintained accurate records for government and educational entities, ensuring compliance with organizational policies and regulatory standards.
Health and Safety: Implemented mandatory health protocols and workspace distancing requirements for personnel to ensure adherence to safety standards during the period between 2005 and 2009.
Key skills
Professional experience
Coordinates visitor engagement and gallery operations within the Zayed National Museum. Manages the front-of-house experience by facilitating guest flow and maintaining adherence to institutional safety protocols.
- Welcome and assist visitors professionally
- Guide visitors through the gallery and exhibitions
- Provide general information about the museum/events
- Ensure visitor compliance with rules and safety
- Coordinate with security/operations and report issues
Steered administrative operations and school-wide event planning, reporting directly to the school principal. Managed communication channels between the institution and families while overseeing compliance with government-mandated health and safety protocols.
- Plan and organize school celebrations for national occasions, such as: UAE National Day, Flag Day, Commemoration Day etc.
- Coordinate and facilitate school visits from government entities.
- Managed daily issues and provided translation for school circulars.
- Organized school events and assisted the principal in management tasks. Communicated with families regarding student-related issues.
- Enrolled students in ADEK educational programs such as Pravo Pravo and Mubakeer.
- Ensured school and student safety through social distancing and regular COVID-19 PCR tests.
Managed daily student attendance operations for the school, reporting to the administration team. Oversaw the verification of student presence and maintained accurate records to ensure compliance with institutional policies.
- Check attendance records from homeroom or class registers.
- Identify absent or late students.
- Call parents/guardians to confirm reasons for student absences.
- Record absence codes (excused/unexcused).
Facilitated administrative operations for the Department of Education and Knowledge. Managed external communications and supported quality assurance processes for regional educational institutions.
- Represented the organization at public exhibitions to provide information on educational services.
- Coordinated the annual assessment process for public and private schools.
- Managed outreach to families via phone and email to facilitate attendance at department events.
Facilitated human resources operations and organizational logistics, reporting to the department head. Managed administrative workflows and internal event coordination to support staff engagement and policy adherence.
- Organized celebrations and events related to the Red Crescent, including logistics and planning.
- Coordinated the tolerance forum at Sorbonne University Abu Dhabi.
- Assisted in HR functions, including recruitment and employee onboarding.
- Managed employee records and ensured compliance with organizational policies.
- Supported the development and implementation of HR policies and procedures.
Shaped the daily educational experience for kindergarten students by aligning classroom activities with established curriculum standards. Influenced student development through the creation of an inclusive learning environment and consistent communication with parents and school leadership.
- Developed and delivered engaging lesson plans in accordance with the curriculum. Assessed student progress and provided feedback to parents and administrators.
- Created a positive and inclusive classroom environment that supported student learning.
Facilitates government application workflows by managing data entry processes and maintaining system records. Supports applicants through complex administrative procedures to ensure compliance with regulatory requirements.
- Inputs applicant data into government systems to maintain accurate and current records.
- Guides customers through application requirements to resolve procedural inquiries.
- Audits database entries to ensure data integrity and adherence to system standards.
Architects the visitor experience strategy for the pre-opening phase, reporting to the operations director. Oversees the integration of guest services protocols and safety standards to ensure operational readiness for the 2025 launch.
- Establishes visitor engagement workflows and safety compliance procedures to maintain facility standards.
- Coordinates cross-departmental communication between security and operations teams to resolve site issues.
Architected health safety protocols for onsite operations, steering compliance with distancing mandates and testing requirements. Oversaw the integration of diagnostic screening workflows to maintain operational continuity during the 2015-08 to 2017-06 period.
- Implemented mandatory PCR testing schedules for all personnel to ensure adherence to health safety standards.
- Configured physical workspace layouts to enforce distancing requirements across all facility zones.
Monitored daily student attendance across the school population, reporting directly to the administration team. Maintained accurate records of student presence and punctuality to ensure compliance with institutional policies.
- Verified daily attendance records against class registers to identify patterns of absence or tardiness.
- Communicated with parents and guardians to confirm reasons for student absences and updated the central database with excused or unexcused codes.
Facilitated administrative operations for ADEK, acting as a primary point of contact for external stakeholders during public exhibitions. Managed communication workflows and data collection processes to support organizational outreach and assessment initiatives.
- Represented the organization at public exhibitions to engage with attendees and provide information regarding educational services.
- Executed outreach campaigns by contacting families via phone and email to coordinate attendance for scheduled events.
Influenced organizational engagement by managing logistics for Red Crescent celebrations and events. Facilitated internal HR operations, including recruitment cycles and employee onboarding, while maintaining records to ensure adherence to internal policies.
- Coordinated the tolerance forum at Sorbonne University Abu Dhabi to foster institutional dialogue.
- Executed HR administrative tasks and maintained employee records to ensure compliance with organizational standards.
Education
International Business Skills
Early Childhood Education